RETURNS AND EXCHANGES
You may return a case for refund (exclusive of taxes, duty, freight, and similar charges) or exchange within 60 days of your original order shipment date, if you purchased your case directly from PongCase.com or Amazon.com (where Pong Case / Antenna79, Inc. was the seller). We will give refunds only to the original purchaser of the case. If the case was a gift, we will exchange it for one of equal or lesser value. Customers are responsible for all return or exchange shipping costs.
DEFECTIVE AND DAMAGED CASES
Antenna79, Inc. guarantees your case against defects in materials or workmanship, and against breakage from normal use, for 1 year. If your case is defective or broken within this timeframe, please send the damaged case to the return address listed above. Upon receipt, we will process the replacement order within 2-3 business days. Email us at firstname.lastname@example.org with the following information:
- 1. Order number
- 2. Current ship-to location
If you meet the conditions of our limited warranty, we will send a new Pong case of equal or lesser value at no charge.
Antenna79’s return and replacement guarantees exclude (a) damage resulting from misuse of, or abuse to, your case and (b) products purchased from anyone besides Antenna79 or its authorized resellers. Nor do we cover ordinary wear and tear—like dirt, smudges, and the like—that reflect everyday use and do not evidence a product defect. Our guarantees and warranties do not apply to products bought from sources not expressly authorized by Antenna79. We disclaim any warranties of fitness for a particular purposes, and all liability for any indirect, incidental, or punitive damages arising from our products, however obtained, and our limited warranty does not cover under any circumstances the replacement or cost of any electronic device or personal property inside or outside of our products.
WARRANTIES FROM THIRD-PARTY RETAILERS
The foregoing limited warranty does not apply, unless you purchased your Pong case from Antenna79 or one of its authorized resellers. If you purchased your case from an authorized Antenna79 reseller, additional warranties may apply. Please direct any returns, exchanges, and warranty claims to your point of sale—not to Pong. Antenna79 extends all of the foregoing warranties to its authorized resellers for the benefit of customers that purchase Pong cases from those authorized channels.